Terms and Conditions
Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
- Withdraw and cancel services, and make financial transactions.
- Manage customer expectations, such as liability for information errors or website downtime.
- Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
- Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
- Disable user accounts.
- Write down any other terms or conditions that protect you or your audience.
Return and Refund Policy
Return and Refund Policy
Thank you for shopping with EH! Stories. We want to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we are happy to offer a return and refund process, as outlined below.
1. Terms of Return
We accept returns within 30 days of purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
2. State of Return
To be eligible for a return, the item must be in its original, unused, and unworn condition and in the original packaging. If the item shows signs of use, damage, or has been altered, we will not accept the return.
3. Reasons for Return
You may return your product if it is:
- Damaged during shipping.
- Incorrectly delivered (e.g., wrong product received).
- Defective or in an unsatisfactory condition.
4. Process for Return
To initiate a return:
- Please contact us at jasmine@ehstories.com within 30 days of receiving your order.
- Provide your order number and the reason for the return.
- We will send you detailed instructions on how to return the item, including the return shipping address.
5. Process of Refund
Once we receive and inspect the returned item:
- If the return is approved, we will issue a refund to the original payment method within 7-10 business days.
- The refund will include the full purchase price of the item, excluding any shipping fees.
- Please note that you are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
6. Non-Returnable Items
We do not accept returns on the following:
- Products that have been used, worn, or washed.
- Items returned after 30 days from the original purchase date.
7. Contact Us
If you have any questions regarding our return and refund policy or need assistance with a return, please feel free to contact us:
EH! Stories
Email: jasmine@ehstories.com
Phone: 319-541-8689
Address: Erie, PA
Thank you for shopping with us!
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